GoSpotCheck incident

PhotoWorks: Images not displaying

Minor Resolved View vendor source →

GoSpotCheck experienced a minor incident on January 28, 2025 affecting PhotoWorks, lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 07:30 PM UTC
Resolved
Jan 29, 2025, 02:44 AM UTC
Duration
7h 14m
Detected by Pingoru
Jan 28, 2025, 07:30 PM UTC

Affected components

PhotoWorks

Update timeline

  1. investigating Jan 28, 2025, 07:30 PM UTC

    We are currently investigating reports of images not displaying in PhotoWorks.

  2. identified Jan 28, 2025, 08:31 PM UTC

    Our engineers have identified the issue and are working to restore full functionality to PhotoWorks.

  3. monitoring Jan 28, 2025, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2025, 02:44 AM UTC

    Full functionality has been restored, this matter is considered resolved.