Google incident · via Google Workspace
Incident affecting Google Chat
Google experienced a minor incident on August 28, 2026 affecting Google Chat, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 28, 2026, 07:25 PM UTC
Description: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer symptoms: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround: Users can refresh to see new messages
- resolved Aug 28, 2026, 08:55 PM UTC
Description: The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT. From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact. We thank you for your patience while we worked on resolving the issue. Customer symptoms: Users were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view. Workaround: None as the issue is resolved.