Google Workspace incident
We're investigating reports of an issue with Google Drive. We will provide more information shortly.
Google Workspace experienced a minor incident on September 4, 2025 affecting Google Drive, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 06:14 PM UTC
We're investigating reports of an issue with Google Drive. We will provide more information shortly.
- investigating Sep 04, 2025, 06:17 PM UTC
Description: We are experiencing an issue with Google Drive beginning at Thursday, 2025-09-04 10:33 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 12:30 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Customer may experience errors when downloading content from Google Drive. Workaround: None at this time
- investigating Sep 04, 2025, 06:21 PM UTC
Description: Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Thursday, 2025-09-04 13:00 PDT. We will provide more information by Thursday, 2025-09-04 13:00 PDT. Symptoms: Customer may experience errors when downloading content from Google Drive. Workaround: None at this time
- resolved Sep 04, 2025, 07:51 PM UTC
Description: The issue with Google Drive has been resolved for all affected users as of Thursday, 2025-09-04 12:45 US/Pacific. The preliminary root cause of the issue was due a recent change rollout and was mitigated by rolling back the change. We thank you for your patience while we worked on resolving the issue. Symptoms: Customer may experience errors when downloading content from Google Drive. Workaround: None at this time.