Google Workspace incident
We are experiencing an issue with NotebookLM
Google Workspace experienced a minor incident on September 11, 2025 affecting NotebookLM, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 11, 2025, 08:46 PM UTC
Description: We are experiencing an issue with AudioOverview, VideoOverview, NAPPS (Notebook Apps) for NotebookLM users, beginning on Thursday, 2025-09-11 10:04 PDT. Mitigation work is currently underway by our engineering team. We do not have a full mitigation ETA at this time. We will provide an update by Thursday, 2025-09-11 15:00 PDT with current details. Symptoms: NotebookLM users may see failures to generate: - Audio Overviews - Video Overviews - Reports - Flashcards - Quizzes Features launched earlier this week have been rolled back for now. (Quizzes, Flashcards, Reports) (https://blog.google/technology/google-labs/notebooklm-student-features/) Any previously generated artifacts are accessible. All other features and CUJs are believed to be working. E.g. text Q&A chat, adding sources should work Workaround: None at this time.
- resolved Sep 11, 2025, 10:49 PM UTC
Description: The issue with Audio Overviews and Video Overviews has been resolved for all affected users as of Thursday, 2025-09-11 14:27 PDT. We thank you for your patience while we worked on resolving the issue. Symptoms: NotebookLM users may have encountered failures to generate: * Audio Overviews * Video Overviews * Reports * Flashcards * Quizzes Features launched earlier this week (Quizzes, Flashcards, Reports) have been temporarily rolled back as part of the mitigation. (https://blog.google/technology/google-labs/notebooklm-student-features/) Any previously generated artifacts were accessible. All other features and CUJs were unaffected by this issue; e.g. Text Q&A chat, adding sources.