Google Workspace experienced a minor incident on October 3, 2025 affecting Gmail, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 03, 2025, 08:07 PM UTC
Description: Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. Diagnosis / customer symptoms: Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the "offline" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. Workaround: Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).
- resolved Oct 03, 2025, 10:57 PM UTC
The issue with Gmail has been resolved for all affected users as of Friday, 2025-10-03 15:00 PDT. From preliminary analysis, the issue was triggered by a recent change that was deployed as part of some improvements to Android authentication. Once the underlying cause was identified, our engineers mitigated the issue by rolling back the change. We thank you for your patience while we worked on resolving the issue.