Google Ads incident

Incident affecting Google Ad Manager

Major Resolved

Google Ads experienced a major incident on January 28, 2026 affecting Google Ad Manager and Google Ad Manager (global), lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 04:00 PM UTC
Resolved
Feb 02, 2026, 05:00 PM UTC
Duration
5d 1h
Detected by Pingoru
Jan 28, 2026, 04:00 PM UTC

Affected components

Google Ad Manager Google Ad Manager (global)

Update timeline

  1. investigating Jan 28, 2026, 04:52 PM UTC

    We're aware of a problem with Google Ad Manager affecting a majority of users. We will provide an update by Jan 28, 2026, 7:00 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Google Ad Manager reports incorporating the Line Item Delivery Indicator dimension, or those initiated via the Run Report function from a Line Item page, are currently failing to export to any available format and are instead generating a generic error message. **Reports can be exported to the desired format by unchecking the option Include report properties on the Export to… dialog**

  2. investigating Jan 28, 2026, 06:39 PM UTC

    Our team is continuing to investigate this issue. We will provide an update by Jan 28, 2026, 10:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Google initiated via the Run Report function from a Line Item page, are currently failing to export to any available format and are instead generating a generic error message. Currently, the behavior of the report export functionality is not affected specifically when used with the Line Item Delivery Indicator dimension; this specific combination is no longer identified as a source of export errors. **Reports can be exported to the desired format by either clicking on the Re-Run report button or by unchecking the option Include report properties on the Export to… dialog.**

  3. investigating Jan 28, 2026, 09:32 PM UTC

    We are continuing to investigate this issue. We will provide an update by Jan 29, 2026, 5:00 PM UTC detailing when we expect to resolve the problem. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Google initiated via the Run Report function from a Line Item page, are currently failing to export to any available format and are instead generating a generic error message. The Run Report function from a Line Item page might redirect users to the deprecated Reports page to execute the reports while the issue is being mitigated. **Reports can be exported to the desired format by either clicking on the Re-Run report button or by unchecking the option Include report properties on the Export to… dialog.**

  4. investigating Jan 29, 2026, 03:51 PM UTC

    Our team is continuing to investigate this issue. We will provide an update by Jan 29, 2026, 6:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Google Ad Manager reports initiated via the Run Report function from a Line Item page, are currently failing to export to any available format and are instead generating a generic error message. The Run Report function from a Line Item page might redirect users to the deprecated Reports page to execute the reports while the issue is being mitigated. **Reports can be exported to the desired format by either clicking on the Re-Run report button or by unchecking the option Include report properties on the Export to… dialog.**

  5. investigating Jan 29, 2026, 06:59 PM UTC

    We expect to resolve the problem affecting a majority of users of Google Ad Manager at Feb 2, 2026, 5:00 PM UTC. Please note that this time frame is an estimate and may change. The affected users are able to access Google Ad Manager, but are seeing error messages, high latency, and/or other unexpected behavior. Google Ad Manager Reports initiated via the Run Report function from a Line Item page, are currently failing to export to any available format and are instead generating a generic error message. The Run Report function from a Line Item page might redirect users to the deprecated Reports page to execute the reports while the issue is being mitigated. **Reports can be exported to the desired format by either clicking on the Re-Run report button.**

  6. resolved Feb 02, 2026, 10:00 PM UTC

    The problem with Google Ad Manager has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.