Agentic Services are down
Affected: Automation TabSuperdaysInsightsDashboardScheduling engineCalendar SyncCori
GoodTime Outage History
GoodTime is up right nowGoodTime had 18 outages in the last 2 years totaling 228h 16m of downtime — averaging 0.7 incidents per month.
There were 18 GoodTime outages since August 20, 2024 totaling 228h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Partial Lever Outages
Affected: Lever
Timeline · 2 updates
- investigating Apr 17, 2026, 04:59 PM UTC
Lever is currently experiencing a partial outage. As a result, GoodTime customers using the Lever integration may experience sync failures and missing candidate or job data. Details on the issue are available on Lever's status page: https://status.lever.co/ Our team is actively monitoring the situation and coordinating with Lever. We will provide updates here as new information becomes available. We apologize for the inconvenience.
- resolved Apr 17, 2026, 11:12 PM UTC
The issue has been resolved by Lever / Cloudflare.
Out of date search results
Affected: Dashboard
Timeline · 3 updates
- investigating Nov 04, 2025, 02:12 PM UTC
Some users have reported that new candidates are not appearing when using the search bar. We are actively investigating this issue.
- identified Nov 04, 2025, 02:23 PM UTC
Search results are now up to date but with reduced information showing in the search panel. We will continue to work on resolving this issue.
- resolved Nov 05, 2025, 01:14 PM UTC
This incident has been resolved.
Slow response time
Affected: Automation TabSuperdaysInsightsDashboard
Timeline · 4 updates
- investigating Oct 24, 2025, 02:44 PM UTC
Goodtime users may experience degraded performance while using Goodtime Hire. The team is looking the cause.
- monitoring Oct 24, 2025, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 24, 2025, 03:14 PM UTC
The issue has been identified and mitigated. Response times should return to normal for all customers
- resolved Oct 24, 2025, 03:53 PM UTC
This incident has been resolved.
AWS and other third party services outage
Timeline · 7 updates
- investigating Oct 20, 2025, 08:52 AM UTC
We are currently unable to schedule interviews due to an ongoing outage affecting Amazon Web Services (AWS) and other third-party providers.
- identified Oct 20, 2025, 08:53 AM UTC
We are currently unable to schedule interviews due to an ongoing outage affecting Amazon Web Services (AWS) and other third-party providers.
- monitoring Oct 20, 2025, 09:50 AM UTC
AWS has reported significant signs of recovery. The scheduling workflow might still be affected for some customers but overall we are seing services working again.
- monitoring Oct 20, 2025, 02:53 PM UTC
Goodtime scheduling might still be affected as AWS still reports some issues with services in their us-east-1 region. We will continue to monitor the situation
- monitoring Oct 20, 2025, 07:12 PM UTC
We are still seeing intermittent outages from AWS that are affecting the use of Goodtime.
- monitoring Oct 20, 2025, 09:51 PM UTC
AWS is anticipating full recovery of the backlog over the next two hours. However Goodtime is still experiencing intermittent outages and slow response times. The Goodtime team will continue to monitor the situation
- resolved Oct 20, 2025, 11:47 PM UTC
The incident has been resolved. We will continue monitoring all services.
Search not responding
Timeline · 3 updates
- investigating Oct 09, 2025, 04:25 PM UTC
Some customers have reported issues with the candidate search. We are investigating this issue.
- monitoring Oct 09, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 04:36 PM UTC
This incident has been resolved.
Zoom Outage
Affected: Zoom Meetings
Timeline · 2 updates
- identified Apr 16, 2025, 07:25 PM UTC
Due to a Zoom outage, we are seeing elevated numbers of issues when attempting to utilize Zoom.
- resolved Apr 16, 2025, 09:01 PM UTC
We are no longer seeing errors when accessing Zoom. If you continue experiencing Zoom issues, please refer to this page: https://status.zoom.us/
Intermittent Greenhouse Sync Issues
Affected: Greenhouse
Timeline · 2 updates
- identified Mar 26, 2025, 08:14 PM UTC
We are receiving an elevated rate of Greenhouse API errors for a subset of Greenhouse customers. We are reaching out to the Greenhouse team to report the issue
- resolved Mar 26, 2025, 11:25 PM UTC
Greenhouse has resolved the Performance Degradation incident on their platform. For more details, please visit their status page https://status.greenhouse.io/incidents/xq17ymcypyb1
Google Calendar Sync Issues
Affected: Google Apps Calendar
Timeline · 3 updates
- investigating Mar 14, 2025, 04:43 PM UTC
Goodtime is experiencing sync issues with Google Calendar events. We are currently investigating the issue
- monitoring Mar 14, 2025, 07:23 PM UTC
The issue has been resolved. WE are monitoring the situation
- resolved Mar 14, 2025, 09:05 PM UTC
This incident has been resolved.
Lever experiencing issues in North America
Affected: Lever
Timeline · 3 updates
- identified Feb 18, 2025, 03:31 PM UTC
Some customers may experience intermittent issues with the Lever integration. More information on the outage can be found here: https://status.lever.co/incidents/r94mjyqwbxtv
- monitoring Feb 18, 2025, 07:03 PM UTC
Lever has indicated that service should be returning to normal. We will continue to monitor. More information on the issue can be found here: https://status.lever.co/incidents/r94mjyqwbxtv
- resolved Feb 18, 2025, 07:45 PM UTC
This incident has been resolved.
Intermittent issues with Greenhouse sync
Affected: Greenhouse
Timeline · 4 updates
- investigating Feb 14, 2025, 05:01 PM UTC
Some customers are experiencing sync issues with the Greenhouse sync. Our engineering team is investigating
- investigating Feb 14, 2025, 08:19 PM UTC
Greenhouse is investigating the issue and will get back to us shortly.
- investigating Feb 14, 2025, 10:29 PM UTC
We are continuing to investigate this issue.
- resolved Feb 17, 2025, 08:22 PM UTC
This incident has been resolved.
Some emails not being sent
Affected: SendGrid API v3
Timeline · 5 updates
- identified Feb 13, 2025, 02:51 PM UTC
We are aware that some emails are not being sent at the moment. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.
- identified Feb 13, 2025, 04:29 PM UTC
Email sends are returning to normal levels. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.
- monitoring Feb 13, 2025, 05:13 PM UTC
We are seeing emails return to normal.
- monitoring Feb 13, 2025, 06:06 PM UTC
We are continuing to monitor email send rates
- resolved Feb 13, 2025, 06:44 PM UTC
This incident has been resolved.
Microsoft Outlook is experiencing issues
Affected: Calendar Sync
Timeline · 3 updates
- monitoring Nov 25, 2024, 06:29 PM UTC
This issue may impact scheduling for customer using O365. We will continue to monitor this situation.
- monitoring Nov 25, 2024, 06:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 26, 2024, 04:09 PM UTC
This incident has been resolved.
Some templates experiencing issues with availability window
Timeline · 4 updates
- investigating Nov 13, 2024, 02:30 PM UTC
Some users have reported issues with the availability window on Schedule Now and Request Availability. We are investigating.
- identified Nov 13, 2024, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2024, 02:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2024, 02:47 PM UTC
This incident has been resolved.
Greenhouse Intermittent Outages on all silos
Timeline · 2 updates
- monitoring Nov 04, 2024, 06:05 PM UTC
Greenhouse has been identified and remediated the issue. All systems have been stable since 12:50PM EST. See more at: https://status.greenhouse.io/
- resolved Nov 05, 2024, 03:42 AM UTC
This incident has been resolved.
Workday sync delays
Timeline · 2 updates
- monitoring Oct 30, 2024, 03:31 PM UTC
Some customers have reported issues with information syncs for Workday. This issue has been identified and we are monitoring as information syncs catch up.
- resolved Oct 30, 2024, 08:23 PM UTC
This incident has been resolved.
Elevated Hire API Errors
Timeline · 1 update
- resolved Sep 17, 2024, 05:38 PM UTC
We identified an elevated level of API errors and immediately resolved the issue.
Greenhouse UI Issue - Goodtime buttons are not displayed
Affected: Greenhouse
Timeline · 4 updates
- investigating Aug 20, 2024, 05:28 PM UTC
Greenhouse updated their UI - As a result, the buttons "Open in Goodtime" and "Message in Goodtime" are only visible when the user scrolls down in the Candidate Profile UI. To avoid the issues, we are asking all our Greenhouse customers to switch to the legacy profile in the Greenhouse Settings page. A link for the Settings page is provided in the upper right corner of the Candidate Profile UI
- investigating Aug 20, 2024, 05:29 PM UTC
We are continuing to investigate this issue.
- identified Aug 20, 2024, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 22, 2024, 08:24 PM UTC
Goodtime has released a new version of the Goodtime Greenhouse extension to address the issue. Please update your current version.