Good Grants had 6 outages in the last 2 years totaling 1043h 45m of downtime — averaging 0.2 incidents per month.
There were 6 Good Grants outages since December 18, 2024 totaling 1043h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue resulting in the US region currently experiencing intermittent, unexpected downtime.
This incident has been resolved.
We are currently investigating an issue accessing accounts in the US region.
Access to US accounts has been restored however performance may still be degraded. We continue to monitor and investigate the issue.
The issue affecting US regions has been resolved.
Good Grants accounts hosted in the UAE are temporarily offline due to regional infrastructure disruption. Affected clients have been contacted directly. All other accounts are operating normally.
We are continuing to monitor for any further issues.
Temporary arrangements are in place for impacted UAE hosted accounts. We will continue to work toward permanent restoration in UAE when possible.
We are aware of an issue with webhooks taking longer than normal to process. We are investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are being prevented from accessing the application due to our bot detection tool. The provider of the tool is aware of the issue and is implementing a fix.
The 3rd party bot detection tool has announced the issue has been resolved. Please refresh your browser and try again.
We are aware of an issue with accessing the Manage Applications page. We have identified the cause and are currently working on a solution.
This incident has been resolved.