Good Grants incident

Unexpected issue | 503 error page

Major Resolved View vendor source →

Good Grants experienced a major incident on April 20, 2021 affecting Good Grants application, legacy reports, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 11:32 AM UTC
Resolved
Apr 20, 2021, 01:40 PM UTC
Duration
2h 8m
Detected by Pingoru
Apr 20, 2021, 11:32 AM UTC

Affected components

Good Grants application, legacy reports

Update timeline

  1. investigating Apr 20, 2021, 11:32 AM UTC

    We are aware some accounts are seeing the maintenance page or a 503 error page. We are looking into it urgently. Thank you for your patience.

  2. investigating Apr 20, 2021, 12:06 PM UTC

    The issue has been identified and we're working to resolve it.

  3. resolved Apr 20, 2021, 01:40 PM UTC

    The intermittent issue has been resolved. Thanks for your patience.