Good Grants incident

Known issue: some domains are showing an error page/not loading

Major Resolved View vendor source →

Good Grants experienced a major incident on May 19, 2022 affecting Good Grants application, legacy reports, lasting 12h 40m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2022, 01:27 PM UTC
Resolved
May 20, 2022, 02:07 AM UTC
Duration
12h 40m
Detected by Pingoru
May 19, 2022, 01:27 PM UTC

Affected components

Good Grants application, legacy reports

Update timeline

  1. investigating May 19, 2022, 01:27 PM UTC

    We are aware some Good Grants domains are showing an error page. We have applied a fix already and it's taking some time to roll out. We aim to have it resolved at the soonest. Thank you for your patience.

  2. identified May 19, 2022, 03:55 PM UTC

    The original solution fixed most of the affected domains but there are still some which are breaking. We are working on a script to fix the remaining accounts on top priority. It will take some more time and for this, we request your patience.

  3. monitoring May 19, 2022, 04:49 PM UTC

    All reported domain issues have been resolved and we'll continue to monitor the situation. If your account is not loading, please contact Good Grants help team.

  4. resolved May 20, 2022, 02:07 AM UTC

    This incident has been resolved.