GoFormz Outage History

GoFormz is up right now

GoFormz had 8 outages in the last 2 years totaling 105h 40m of downtime — averaging 0.3 incidents per month.

There were 8 GoFormz outages since July 23, 2025 totaling 105h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.goformz.com

Minor December 16, 2025

Issue with Filtered Datasources

Detected by Pingoru
Dec 16, 2025, 05:04 PM UTC
Resolved
Dec 17, 2025, 03:48 PM UTC
Duration
22h 44m
Affected: Web AppiOS AppAndroid AppWindows App
Timeline · 3 updates
  1. investigating Dec 16, 2025, 05:04 PM UTC

    We are currently investigating an issue with filtered datasource fields in our web app and mobile apps for some clients. Our engineering team is actively diagnosing the root cause and working to restore normal functionality. We will continue to monitor the situation and provide updates shortly.

  2. identified Dec 16, 2025, 05:13 PM UTC

    The GoFormz engineering team has identified the issue which is isolated to mobile, filtered Datasource fields only. The team is currently working on a fix, and will release updates shortly.

  3. resolved Dec 17, 2025, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025

Some users are unable to login to the GoFormz mobile app

Detected by Pingoru
Aug 19, 2025, 06:34 PM UTC
Resolved
Aug 19, 2025, 10:04 PM UTC
Duration
3h 30m
Affected: iOS AppAndroid AppWindows App
Timeline · 4 updates
  1. investigating Aug 19, 2025, 06:34 PM UTC

    We are currently investigating an issue preventing users from logging into the GoFormz mobile app. Some users may experience issues accessing the app at this time. Our engineering team is actively diagnosing the root cause and working to restore normal functionality. We will continue to monitor the situation and provide updates shortly.

  2. monitoring Aug 19, 2025, 06:50 PM UTC

    This issue has now been fixed. If you are continuing to experience issues, please follow the resolution steps below. 1. Tap Login as usual. The app may attempt to load and then return you to the main screen. 2. Tap Login again. You should then be successfully signed in. If you continue to be unable to login, please contact your account representative or [email protected]. Our team is continuing to monitor the status and investigate the root cause of this behavior.

  3. resolved Aug 19, 2025, 10:04 PM UTC

    This incident has been resolved. A postmortem has been posted with further details about this incident.

  4. postmortem Aug 19, 2025, 10:05 PM UTC

    **Postmortem - Mobile login Interruptions** **What Happened** On August 19, from 10:18 am to 10:46 am PT, some users experienced issues logging into the GoFormz mobile app. This was related to recent updates made in preparation for upcoming infrastructure enhancements aimed at improving system performance. **Resolution** Impacted users saw full resolution by 11:36am through a rollback of the sync service. On some devices, cached settings may have delayed full recovery. Pressing the login button again clears the cache and restores access. We are refining our release processes to ensure continued reliability during future platform improvements.

Read the full incident report →

Major August 4, 2025

Intermittent error showing when accessing the GoFormz Web App

Detected by Pingoru
Aug 04, 2025, 02:24 AM UTC
Resolved
Aug 04, 2025, 04:57 PM UTC
Duration
14h 32m
Affected: Web AppAutomated WorkflowsEmail Delivery
Timeline · 4 updates
  1. investigating Aug 04, 2025, 02:24 AM UTC

    We are currently investigating an intermittent error that shows when accessing parts of the GoFormz Web App. Impact includes access to some pages of the Web App and Workflow/email delivery automations.

  2. monitoring Aug 04, 2025, 02:58 AM UTC

    A fix has been implemented, and all services have been restored to operational status. We are continuing to monitor as performance remains stable.

  3. resolved Aug 04, 2025, 04:57 PM UTC

    This incident has been resolved. A post-mortem will be shared shortly.

  4. postmortem Aug 04, 2025, 05:18 PM UTC

    ### **Post-Incident Summary** On Sunday, August 3rd, GoFormz experienced a disruption impacting the Web Application, including access to certain pages and execution of automations \(Workflow and Template Events\). We understand how critical these functions are, and we sincerely apologize for the inconvenience this caused. ### **Incident Details** **What happened** Part of the GoFormz infrastructure responsible for the Web Application became unresponsive, causing intermittent failures when users attempted to access some pages and the related services mentioned above. **Resolution** Once the issue was identified, our engineering team worked closely with Microsoft Azure to isolate and remove the impacted infrastructure. We are continuing to closely monitor the impacted services. ‌ If you have any questions or are still experiencing issues, please reach out to our support team at [[email protected]](mailto:[email protected]) or your account representative.

Read the full incident report →

Major July 23, 2025

Interrupted Performance

Detected by Pingoru
Jul 23, 2025, 03:38 PM UTC
Resolved
Jul 23, 2025, 10:44 PM UTC
Duration
7h 5m
Affected: Web App
Timeline · 4 updates
  1. monitoring Jul 23, 2025, 03:38 PM UTC

    Starting at approximately 8:00am Pacific time the GoFormz Web App platform began experience interrupted performance. This was resolved at approximately 8:30am Pacific time. We are continuing to monitor performance.

  2. monitoring Jul 23, 2025, 10:44 PM UTC

    This issue is now resolved, and a post-mortem has been posted.

  3. resolved Jul 23, 2025, 10:44 PM UTC

    This incident has been resolved.

  4. postmortem Jul 23, 2025, 10:45 PM UTC

    **What happened:** Starting at approximately 8:00 a.m. Pacific Time, the GoFormz Web App platform began experiencing intermittent performance issues. This was resolved at approximately 8:30am Pacific time. **Root cause:** Following today's regular production release, it was identified that a configuration of the management system supporting the web application was incorrect. The GoFormz Engineering team quickly resolved this issue, fixing the interruption. Please contact your account representative or [[email protected]](mailto:[email protected]) if you have any additional questions.

Read the full incident report →