GoFormz incident
Some users are unable to login to the GoFormz mobile app
GoFormz experienced a major incident on August 19, 2025 affecting iOS App and Android App and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2025, 06:34 PM UTC
We are currently investigating an issue preventing users from logging into the GoFormz mobile app. Some users may experience issues accessing the app at this time. Our engineering team is actively diagnosing the root cause and working to restore normal functionality. We will continue to monitor the situation and provide updates shortly.
- monitoring Aug 19, 2025, 06:50 PM UTC
This issue has now been fixed. If you are continuing to experience issues, please follow the resolution steps below. 1. Tap Login as usual. The app may attempt to load and then return you to the main screen. 2. Tap Login again. You should then be successfully signed in. If you continue to be unable to login, please contact your account representative or [email protected]. Our team is continuing to monitor the status and investigate the root cause of this behavior.
- resolved Aug 19, 2025, 10:04 PM UTC
This incident has been resolved. A postmortem has been posted with further details about this incident.
- postmortem Aug 19, 2025, 10:05 PM UTC
**Postmortem - Mobile login Interruptions** **What Happened** On August 19, from 10:18 am to 10:46 am PT, some users experienced issues logging into the GoFormz mobile app. This was related to recent updates made in preparation for upcoming infrastructure enhancements aimed at improving system performance. **Resolution** Impacted users saw full resolution by 11:36am through a rollback of the sync service. On some devices, cached settings may have delayed full recovery. Pressing the login button again clears the cache and restores access. We are refining our release processes to ensure continued reliability during future platform improvements.