Global-e incident

Global-e Returns Portal Issue Status: Identified

Global-e experienced a minor incident on December 17, 2024 affecting Global-e Returns Portal, lasting 13h 13m. The incident has been resolved; the full update timeline is below.

Started: Dec 17, 2024, 06:01 PM UTC
Resolved: Dec 18, 2024, 07:14 AM UTC
Duration: 13h 13m
Detected by Pingoru: Dec 17, 2024, 06:01 PM UTC

Affected components

Global-e Returns Portal

Update timeline

identified Dec 17, 2024, 06:01 PM UTC

Status Update: We are currently experiencing an issue impacting the embedded return portals for some merchants. Please note that the main Global-e return portal remains fully operational. Our team is actively working on a resolution, and we estimate that the issue will be resolved by 09:00 am UTC ,18-Dec-2024. We apologize for the inconvenience and appreciate your patience. For urgent returns, please use the main Global-e return portal in the meantime.
resolved Dec 18, 2024, 07:14 AM UTC

We have fully resolved the issue affecting Global-e’s Returns Portal. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.