Global-e experienced a minor incident on December 24, 2024 affecting PayPal, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 24, 2024, 09:11 AM UTC
We are currently investigating an issue affecting PayPal payments. We appreciate your patience while our team works to identify and resolve this issue quickly.
- identified Dec 24, 2024, 09:28 AM UTC
We are currently aware of an issue affecting PayPal login functionality via API calls. This problem has been identified as originating on PayPal’s side, and it is causing login failures when interacting with their environment. Our team is actively monitoring the situation and maintaining communication with PayPal for updates. We will provide further information as it becomes available.
- monitoring Dec 24, 2024, 09:58 AM UTC
The login issue affecting PayPal’s environment via API calls has been resolved on PayPal’s side. Our team is continuing to monitor the service closely to ensure everything remains stable. If you experience any further issues, please don’t hesitate to reach out. Thank you for your patience and understanding.
- resolved Dec 24, 2024, 10:15 AM UTC
The issue affecting PayPal login functionality via API calls has been fully resolved. Our monitoring confirms the service is stable, and all systems are operational. Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to reach out.