Global-e incident

Potential delay in order creation flow

Notice Resolved View vendor source →

Global-e experienced a notice incident on January 16, 2025, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 05:50 PM UTC
Resolved
Jan 16, 2025, 09:02 PM UTC
Duration
3h 12m
Detected by Pingoru
Jan 16, 2025, 05:50 PM UTC

Update timeline

  1. investigating Jan 16, 2025, 05:50 PM UTC

    We are currently investigating potential delays in the order creation flow impacting a subset of Shopify orders. We will provide additional updates once further information becomes available.

  2. identified Jan 16, 2025, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2025, 09:02 PM UTC

    This incident has been resolved.