Global-e experienced a critical incident on April 8, 2025 affecting PayPal, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2025, 08:41 PM UTC
We’ve identified an issue affecting payments made via PayPal. We’re currently investigating this with PayPal and will provide updates as soon as we have more information. Thank you for your patience.
- identified Apr 08, 2025, 09:39 PM UTC
We’ve confirmed that the issue affecting PayPal payments is on PayPal’s side. We’re in contact with their team and will share further updates as they become available. Thank you for your understanding and patience.
- monitoring Apr 08, 2025, 09:45 PM UTC
The issue affecting PayPal payments has been resolved by PayPal. All transactions should now be processing normally. Thanks for your patience while this was being worked on.
- resolved Apr 08, 2025, 10:17 PM UTC
This incident has been resolved.