Global-e experienced a major incident on April 21, 2025 affecting Credit Cards and Other, lasting 12h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2025, 05:32 PM UTC
We’re currently experiencing a partial issue with processing payments due to an issue with one of our payment processors. Our team is actively working with the vendor to resolve the problem as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience.
- investigating Apr 21, 2025, 07:49 PM UTC
We’ve moved some payment methods to an alternative provider to mitigate the issue. While many transactions are now processing successfully, some alternative payment methods may still experience issues. We’re continuing to work closely with the original payment processor to fully resolve the problem. Thank you for your continued patience.
- resolved Apr 22, 2025, 05:54 AM UTC
This incident has been resolved.