Glia incident

Service disruption of Glia Platform affecting engagements

Minor Resolved View vendor source →

Glia experienced a minor incident on December 18, 2023 affecting Communications, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2023, 04:04 PM UTC
Resolved
Dec 18, 2023, 04:16 PM UTC
Duration
11m
Detected by Pingoru
Dec 18, 2023, 04:04 PM UTC

Affected components

Communications

Update timeline

  1. identified Dec 18, 2023, 05:16 PM UTC

    The issue has been identified and we are urgently working on resolving the issue. Visitors are experiencing delays while waiting to connect with an Agent

  2. resolved Dec 18, 2023, 05:17 PM UTC

    The operations team has implemented a fix and the system is fully operational