Glia incident

Potential degraded Glia performance - Call visualizer

Minor Resolved View vendor source →

Glia experienced a minor incident on December 20, 2023, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 10:21 AM UTC
Resolved
Dec 20, 2023, 12:00 PM UTC
Duration
1h 39m
Detected by Pingoru
Dec 20, 2023, 10:21 AM UTC

Update timeline

  1. investigating Dec 20, 2023, 10:21 AM UTC

    We are currently investigating a potential degradation of Glia performance affecting Call Visualizer in engagements started using visitor code. We are working to resolve this issue.

  2. identified Dec 20, 2023, 10:35 AM UTC

    The issue has been identified and we are urgently working on resolving the issue.

  3. monitoring Dec 20, 2023, 11:47 AM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  4. resolved Dec 20, 2023, 12:00 PM UTC

    The incident has been fully resolved with all instances fully functional and performing as expected.