Glia incident

[Some GVA users] Elevated rate of errors for Virtual Assistant

Notice Resolved View vendor source →

Glia experienced a notice incident on January 16, 2024 affecting Glia Virtual Assistant (GVA), lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 10:58 PM UTC
Resolved
Jan 17, 2024, 01:12 AM UTC
Duration
2h 13m
Detected by Pingoru
Jan 16, 2024, 10:58 PM UTC

Affected components

Glia Virtual Assistant (GVA)

Update timeline

  1. identified Jan 16, 2024, 10:58 PM UTC

    We are experiencing an elevated rate of errors for Virtual Assistant. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.

  2. monitoring Jan 17, 2024, 12:30 AM UTC

    We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.

  3. resolved Jan 17, 2024, 01:12 AM UTC

    The incident has been fully resolved with all instances fully functional and performing as expected.