Glia incident

Service disruption of Glia Platform affecting the Engagement Explorer functionality.

Minor Resolved View vendor source →

Glia experienced a minor incident on March 9, 2024, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2024, 04:31 AM UTC
Resolved
Mar 09, 2024, 06:44 AM UTC
Duration
2h 13m
Detected by Pingoru
Mar 09, 2024, 04:31 AM UTC

Update timeline

  1. investigating Mar 09, 2024, 04:31 AM UTC

    We are currently investigating an issue affecting the performance of the Engagement Explorer functionality. Agents are unable to search for new engagements in Engagements Explorer. We are working to resolve this issue. We will share updated info here as soon as possible.

  2. identified Mar 09, 2024, 04:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2024, 06:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2024, 06:44 AM UTC

    This incident has been resolved.