Glia incident

Service disruption of Glia Platform affecting the ability to connect with customers

Minor Resolved View vendor source →

Glia experienced a minor incident on April 18, 2024, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 01:12 PM UTC
Resolved
Apr 18, 2024, 01:35 PM UTC
Duration
22m
Detected by Pingoru
Apr 18, 2024, 01:12 PM UTC

Update timeline

  1. investigating Apr 18, 2024, 01:30 PM UTC

    We are currently investigating an issue affecting the performance of agents being able to connect with customers. We are working to resolve this issue. We will share updated info here as soon as possible.

  2. monitoring Apr 18, 2024, 01:35 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  3. resolved Apr 18, 2024, 01:40 PM UTC

    The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.