Glia incident

Telephony Service Provider reporting service disruption affecting Glia

Major Resolved View vendor source →

Glia experienced a major incident on April 22, 2024 affecting Communications, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 02:39 PM UTC
Resolved
Apr 22, 2024, 03:48 PM UTC
Duration
1h 9m
Detected by Pingoru
Apr 22, 2024, 02:39 PM UTC

Affected components

Communications

Update timeline

  1. identified Apr 22, 2024, 02:39 PM UTC

    Our Telephony Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

  2. identified Apr 22, 2024, 02:40 PM UTC

    We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue

  3. identified Apr 22, 2024, 02:55 PM UTC

    We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue

  4. monitoring Apr 22, 2024, 03:33 PM UTC

    We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it. Our telemetry shows an improvement and agents are able to communicate with customers.

  5. monitoring Apr 22, 2024, 03:54 PM UTC

    We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it. Our telemetry shows signs of recovery with some intermittent failures.

  6. resolved Apr 22, 2024, 04:12 PM UTC

    Our Telephony Service Provider has reported that service has been restored and Glia works as expected. Our telemetry shows that agents can interact with customers normally and service has been restored. We continue to communicate with our phone service provider to monitor further developments.