Glia incident

Elevated rate of errors for Glia affecting engagements

Major Resolved View vendor source →

Glia experienced a major incident on May 30, 2024 affecting Overall System Status Americas, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 04:21 PM UTC
Resolved
May 30, 2024, 04:35 PM UTC
Duration
13m
Detected by Pingoru
May 30, 2024, 04:21 PM UTC

Affected components

Overall System Status Americas

Update timeline

  1. investigating May 30, 2024, 04:21 PM UTC

    We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.

  2. investigating May 30, 2024, 04:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 30, 2024, 04:33 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  4. resolved May 30, 2024, 04:35 PM UTC

    The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.