Glia incident

Intermittent errors with Bot Engagements

Minor Resolved View vendor source →

Glia experienced a minor incident on July 3, 2024 affecting Overall System Status Americas and Glia Virtual Assistant (GVA), lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 12:39 AM UTC
Resolved
Jul 03, 2024, 12:44 AM UTC
Duration
4m
Detected by Pingoru
Jul 03, 2024, 12:39 AM UTC

Affected components

Overall System Status AmericasGlia Virtual Assistant (GVA)

Update timeline

  1. investigating Jul 03, 2024, 12:23 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 03, 2024, 12:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2024, 12:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2024, 01:50 AM UTC

    The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.