Glia incident

Elevated number of errors in our telemetry affecting the ability of Agents to interact with Customers

Minor Resolved View vendor source →

Glia experienced a minor incident on August 23, 2024 affecting Communications, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2024, 01:17 PM UTC
Resolved
Aug 23, 2024, 01:32 PM UTC
Duration
15m
Detected by Pingoru
Aug 23, 2024, 01:17 PM UTC

Affected components

Communications

Update timeline

  1. investigating Aug 23, 2024, 01:17 PM UTC

    We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

  2. monitoring Aug 23, 2024, 01:27 PM UTC

    We have identified and apply a fix. Agents are able to interact with customers.

  3. resolved Aug 23, 2024, 01:32 PM UTC

    This incident has been resolved.