Glia experienced a minor incident on October 21, 2024, lasting 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 21, 2024, 01:45 PM UTC
We are currently investigating a potential degradation of service affecting digital engagements only. Phone engagements remain unaffected.
- investigating Oct 21, 2024, 01:57 PM UTC
Update - Service disruption on the Glia Platform is affecting digital engagements. Phone engagements remain unaffected.
- monitoring Oct 21, 2024, 02:04 PM UTC
We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
- resolved Oct 21, 2024, 02:08 PM UTC
The incident has been fully resolved with all instances fully functional and performing as expected.