Glia incident

Elevated latency on Engagement Explorer

Minor Resolved View vendor source →

Glia experienced a minor incident on November 29, 2024, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 04:28 PM UTC
Resolved
Nov 29, 2024, 07:58 PM UTC
Duration
3h 29m
Detected by Pingoru
Nov 29, 2024, 04:28 PM UTC

Update timeline

  1. investigating Nov 29, 2024, 04:28 PM UTC

    There is an increase in latency in engagements being displayed in the Engagement Explorer. Our operations team are actively working on resolving this issue.

  2. identified Nov 29, 2024, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 29, 2024, 07:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 29, 2024, 07:58 PM UTC

    This incident has been resolved.