Glia incident
Phone Service Provider reporting service disruption affecting Glia
Glia experienced a minor incident on March 31, 2025 affecting Communications, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 31, 2025, 03:33 PM UTC
Our Phone Service Provider has reported service disruption affecting a small number of phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.
- identified Mar 31, 2025, 03:45 PM UTC
Our Phone Service Provider has reported service disruption affecting a small number of phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.
- identified Mar 31, 2025, 04:29 PM UTC
We are actively working with our telephony infrastructure provider to investigate and resolve the current service disruption. Our engineering teams are in close communication with the provider’s technical teams to expedite resolution. We will provide updates as soon as we have more information.
- monitoring Mar 31, 2025, 04:43 PM UTC
A fix has been implemented by our telephony provider and we are monitoring the results.
- resolved Mar 31, 2025, 04:49 PM UTC
This incident has been resolved.