Glia incident

Service provider disruption affecting Quality Analyst feature

Minor Resolved View vendor source →

Glia experienced a minor incident on April 8, 2025 affecting Glia Virtual Assistant (GVA), lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 04:15 PM UTC
Resolved
Apr 08, 2025, 06:17 PM UTC
Duration
2h 2m
Detected by Pingoru
Apr 08, 2025, 04:15 PM UTC

Affected components

Glia Virtual Assistant (GVA)

Update timeline

  1. investigating Apr 08, 2025, 04:15 PM UTC

    Our service provider has reported service disruption affecting Glia Platform. Affected feature is Quality Analyst. We are closely monitoring the incident and their developments to fix it. All communications are operational and customers can interact with operators.

  2. monitoring Apr 08, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2025, 06:17 PM UTC

    This incident has been resolved.