Genio incident

Monitoring: Cloud provider issue affecting one London availability zone

Major Resolved

Genio experienced a major incident on October 20, 2026, lasting 8h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 06:15 AM UTC
Resolved
Oct 20, 2026, 03:08 PM UTC
Duration
8h 53m
Detected by Pingoru
Oct 20, 2026, 06:15 AM UTC

Update timeline

  1. identified Oct 20, 2026, 06:15 AM UTC

    Our cloud provider has confirmed an infrastructure incident affecting a single availability zone (europe-west2-b) in the GCP europe-west2 (London) region, causing a loss of network connectivity. This is currently only impacting back-of-house tooling and Genio Notes; Present and Planner are unaffected. We're continuing to monitor.

  2. monitoring Oct 20, 2026, 01:33 PM UTC

    Google has reported that it is now seeing service recovery for most workloads.

  3. resolved Oct 20, 2026, 03:08 PM UTC

    This incident has been resolved.