Glassix incident

Issue affecting access to Glassix services

Critical Resolved View vendor source →

Glassix experienced a critical incident on May 13, 2025 affecting Glassix APIs and Glassix Webhooks and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 08:14 AM UTC
Resolved
May 13, 2025, 11:21 AM UTC
Duration
3h 7m
Detected by Pingoru
May 13, 2025, 08:14 AM UTC

Affected components

Glassix APIsGlassix WebhooksGlassix Web Application

Update timeline

  1. investigating May 13, 2025, 08:14 AM UTC

    We are aware of an issue affecting access to Glassix services. We are currently investigating the issue and are working towards a resolution as quickly as possible. Please follow this page for further updates.

  2. identified May 13, 2025, 08:51 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring May 13, 2025, 08:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 11:21 AM UTC

    This incident has been resolved.