GitHub Enterprise Cloud US incident

Incident with Copilot AI Model Providers

Minor Resolved View vendor source →

GitHub Enterprise Cloud US experienced a minor incident on July 29, 2026 affecting prod-cus-01 - Copilot AI Model Providers (Copilot AI Model Providers), lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 08:07 PM UTC
Resolved
Jul 29, 2026, 09:51 PM UTC
Duration
1h 44m
Detected by Pingoru
Jul 29, 2026, 08:07 PM UTC

Affected components

prod-cus-01 - Copilot AI Model Providers (Copilot AI Model Providers)

Update timeline

  1. investigating Jul 29, 2026, 08:07 PM UTC

    We are investigating reports of degraded performance for Copilot AI Model Providers

  2. investigating Jul 29, 2026, 08:07 PM UTC

    We are seeing increased error rates with requests to specific model providers.

  3. investigating Jul 29, 2026, 08:18 PM UTC

    We are investigating increased error rates affecting GitHub Copilot requests to external AI model providers. Some users may experience failures or degraded performance when using Copilot features.

  4. investigating Jul 29, 2026, 08:38 PM UTC

    The external AI model provider has identified the issue and is working to resolve.

  5. investigating Jul 29, 2026, 09:08 PM UTC

    The external AI model provider is continuing to investigate.

  6. investigating Jul 29, 2026, 09:51 PM UTC

    The external ai model provider has resolved the issues, and we have verified Copilot's traffic is fully recovered.

  7. resolved Jul 29, 2026, 09:51 PM UTC

    This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.