GitHub Enterprise Cloud AU incident
Incident with Copilot AI Model Providers
GitHub Enterprise Cloud AU experienced a major incident on August 27, 2026 affecting prod-ae-01 - Copilot AI Model Providers (Copilot AI Model Providers), lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 10:04 AM UTC
We are investigating reports of degraded availability for Copilot AI Model Providers
- investigating Aug 27, 2026, 10:43 AM UTC
We are experiencing degraded availability for the Kimi K3 model in Copilot products and IDE surfaces. This is due to an issue with an upstream model provider. While we work with them to resolve the issue, we recommend choosing another model or selecting 'Auto' to continue using Copilot.
- investigating Aug 27, 2026, 11:58 AM UTC
Copilot AI Model Providers is experiencing degraded performance. We are continuing to investigate.
- investigating Aug 27, 2026, 12:12 PM UTC
The issues with our upstream model provider have been mitigated, and Kimi K3 is once again available in Copilot products and IDE surfaces. We will continue monitoring to ensure stability.
- resolved Aug 27, 2026, 12:12 PM UTC
This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.