GitHub Enterprise Cloud AU incident

[Backfill] AU - Some models missing in Copilot

Minor Resolved View vendor source →

GitHub Enterprise Cloud AU experienced a minor incident on January 7, 2026 affecting prod-ae-01 - Copilot (Copilot), lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 06:32 PM UTC
Resolved
Jan 07, 2026, 09:07 PM UTC
Duration
2h 35m
Detected by Pingoru
Jan 07, 2026, 06:32 PM UTC

Affected components

prod-ae-01 - Copilot (Copilot)

Update timeline

  1. investigating Jan 07, 2026, 06:32 PM UTC

    We are investigating reports of degraded performance for Copilot

  2. investigating Jan 07, 2026, 06:33 PM UTC

    We have received reports that some expected models are missing from VSCode and other products using Copilot. We are investigating the cause of this to restore access.

  3. investigating Jan 07, 2026, 06:44 PM UTC

    We are currently investigating reports of some Copilot Pro premium models including Opus and GPT 5.2 being unavailable in Copilot products. We'll post another update by 19:08 UTC.

  4. investigating Jan 07, 2026, 07:06 PM UTC

    We continue to investigate this problem and have confirmed only Copilot Business users are impacted. We'll post another update by 19:30 UTC.

  5. investigating Jan 07, 2026, 07:10 PM UTC

    Correction - Copilot Pro and Business users are impacted. Copilot Pro+ and Enterprise users are not impacted.

  6. investigating Jan 07, 2026, 07:29 PM UTC

    We continue to investigate. We'll post another update by 19:50 UTC.

  7. investigating Jan 07, 2026, 07:43 PM UTC

    We have implemented a mitigation and confirmed that Copilot Pro and Business accounts now have access to the previously missing models. We will continue monitoring to ensure complete resolution.

  8. resolved Jan 07, 2026, 09:07 PM UTC

    This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.