GetResponse incident

Ongoing Service Issue affecting EU and US Date Center Clients

Minor Resolved View vendor source →

GetResponse experienced a minor incident on October 19, 2025 affecting Image Hosting and Reports and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2025, 06:55 AM UTC
Resolved
Oct 20, 2025, 02:50 PM UTC
Duration
1d 7h
Detected by Pingoru
Oct 19, 2025, 06:55 AM UTC

Affected components

Image HostingReportsFiles and Images

Update timeline

  1. investigating Oct 19, 2025, 06:55 AM UTC

    We are currently investigating an issue that is causing recipient data to be missing from reports.

  2. investigating Oct 20, 2025, 08:34 AM UTC

    We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.

  3. identified Oct 20, 2025, 09:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 20, 2025, 01:13 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 20, 2025, 02:50 PM UTC

    This incident has been resolved.