GetResponse incident

Ongoing Service Issue affecting EU and US Date Center Clients

Notice Resolved View vendor source →

GetResponse experienced a notice incident on October 28, 2025 affecting Contact Sign Ups and Contacts (+Import) and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 08:41 AM UTC
Resolved
Oct 28, 2025, 12:31 PM UTC
Duration
3h 49m
Detected by Pingoru
Oct 28, 2025, 08:41 AM UTC

Affected components

Contact Sign UpsContacts (+Import)Email DeliveryEmail Marketing

Update timeline

  1. investigating Oct 28, 2025, 08:41 AM UTC

    Message sends are being delayed. We are investigating the issue.

  2. investigating Oct 28, 2025, 08:54 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 28, 2025, 09:00 AM UTC

    We are continuing to investigate this issue.

  4. identified Oct 28, 2025, 09:12 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Oct 28, 2025, 11:14 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 28, 2025, 11:17 AM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Oct 28, 2025, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Oct 28, 2025, 12:31 PM UTC

    This incident has been resolved.