GetResponse incident

Ongoing Service Issue affecting EU and US Self-Service Clients

Minor Resolved View vendor source →

GetResponse experienced a minor incident on October 31, 2025 affecting Contact Sign Ups and Contacts (+Import) and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 11:30 AM UTC
Resolved
Oct 31, 2025, 04:26 PM UTC
Duration
4h 55m
Detected by Pingoru
Oct 31, 2025, 11:30 AM UTC

Affected components

Contact Sign UpsContacts (+Import)AutomationAutorespondersEmail DeliveryTransactional EmailsReports

Update timeline

  1. investigating Oct 31, 2025, 11:30 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 31, 2025, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Oct 31, 2025, 01:59 PM UTC

    We are currently investigating this issue.

  4. resolved Oct 31, 2025, 04:26 PM UTC

    This incident has been resolved.