GetResponse incident

Ongoing Service Issue affecting Self Service Clients

Major Resolved View vendor source →

GetResponse experienced a major incident on November 21, 2025 affecting Multiuser, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 09:58 AM UTC
Resolved
Nov 21, 2025, 11:39 AM UTC
Duration
1h 40m
Detected by Pingoru
Nov 21, 2025, 09:58 AM UTC

Affected components

Multiuser

Update timeline

  1. investigating Nov 21, 2025, 09:58 AM UTC

    We are currently investigating this issue.

  2. identified Nov 21, 2025, 10:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 21, 2025, 10:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 21, 2025, 11:39 AM UTC

    This incident has been resolved.