GetHomeSafe Outage History

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GetHomeSafe had 8 outages in the last 2 years totaling 250h 23m of downtime — averaging 0.3 incidents per month.

There were 8 GetHomeSafe outages since November 10, 2024 totaling 250h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gethomesafe.com/

Major September 6, 2026

Issue with Flight Tracking feature on iOS

Detected by Pingoru
Sep 06, 2026, 09:47 PM UTC
Resolved
Sep 07, 2026, 09:49 PM UTC
Duration
1d
Timeline · 2 updates
  1. investigating Sep 06, 2026, 09:47 PM UTC

    We are currently experiencing an issue with our flight tracking feature on iOS. Journeys planned through the web portal that contain flights multiple days in the future are causing an error, leaving users unable to access the GetHomeSafe app. If you experience this issue and can't access the app, please contact us at [email protected] and we'll delete the planned activity so you can access the app again..

  2. resolved Sep 07, 2026, 09:49 PM UTC

    A fix for this issue is currently undergoing a phased release over the next seven days. If you experience the issue, and have not yet automatically received the update, please go to the app store and manually update to the latest version.

Read the full incident report →

Major August 21, 2025

Issue with Offline Manual Actions Deep Links on iOS

Detected by Pingoru
Aug 21, 2025, 10:36 PM UTC
Resolved
Aug 28, 2025, 12:05 AM UTC
Duration
6d 1h
Timeline · 1 update
  1. resolved Aug 28, 2025, 12:05 AM UTC

    We are pleased to inform you that the issue affecting the new Offline manual actions deep-linking feature for iOS has been resolved. The ZOLEO team has released an update (version 6.8.3) that restores the functionality of these deep-links. To resolve the issue, please update your ZOLEO app to the latest version. Once updated, you will be able to perform mid-activity actions like Check-in, Panic, Extend, and Finish directly through the deep-links as intended. We sincerely apologize for the inconvenience this issue has caused and thank you for your patience and understanding while we worked with the ZOLEO team on a fix. Thank you, The GHS Team

Read the full incident report →

Major August 16, 2025

Microsoft SSO

Detected by Pingoru
Aug 16, 2025, 06:37 AM UTC
Resolved
Aug 16, 2025, 07:05 AM UTC
Duration
27m
Timeline · 1 update
  1. resolved Aug 16, 2025, 07:05 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major May 30, 2025

Satellite data feeds

Detected by Pingoru
May 30, 2025, 11:30 AM UTC
Resolved
May 30, 2025, 09:30 PM UTC
Duration
10h
Timeline · 1 update
  1. resolved May 31, 2025, 01:55 AM UTC

    Some satellite feeds through one of our partners were temporarily suspended overnight due to maintenance issues at their end. This was quickly identified and has now been resolved.

Read the full incident report →

Major November 10, 2024

Issue with EROAD Integration

Detected by Pingoru
Nov 10, 2024, 10:28 PM UTC
Resolved
Nov 12, 2024, 08:14 PM UTC
Duration
1d 21h
Timeline · 1 update
  1. resolved Nov 12, 2024, 08:14 PM UTC

    EROAD has resolved the incident and deleted vehicles are now available. Thanks for your patience.

Read the full incident report →