GetHomeSafe incident

Issue with Offline Manual Actions Deep Links on iOS

Major Resolved View vendor source →

GetHomeSafe experienced a major incident on August 21, 2025, lasting 6d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 10:36 PM UTC
Resolved
Aug 28, 2025, 12:05 AM UTC
Duration
6d 1h
Detected by Pingoru
Aug 21, 2025, 10:36 PM UTC

Update timeline

  1. resolved Aug 28, 2025, 12:05 AM UTC

    We are pleased to inform you that the issue affecting the new Offline manual actions deep-linking feature for iOS has been resolved. The ZOLEO team has released an update (version 6.8.3) that restores the functionality of these deep-links. To resolve the issue, please update your ZOLEO app to the latest version. Once updated, you will be able to perform mid-activity actions like Check-in, Panic, Extend, and Finish directly through the deep-links as intended. We sincerely apologize for the inconvenience this issue has caused and thank you for your patience and understanding while we worked with the ZOLEO team on a fix. Thank you, The GHS Team