Genius SIS incident

Investigating Email Service

Major Resolved View vendor source →

Genius SIS experienced a major incident on January 5, 2024 affecting Enterprise+, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2024, 05:57 PM UTC
Resolved
Jan 05, 2024, 10:45 PM UTC
Duration
4h 48m
Detected by Pingoru
Jan 05, 2024, 05:57 PM UTC

Affected components

Enterprise+

Update timeline

  1. investigating Jan 05, 2024, 05:57 PM UTC

    We are currently investigating an issue with outgoing emails from our Enterprise + instances. We will post another update shortly.

  2. investigating Jan 05, 2024, 07:50 PM UTC

    We are continuing to investigate the issue.

  3. identified Jan 05, 2024, 08:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 05, 2024, 09:19 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 05, 2024, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 06, 2024, 12:43 AM UTC

    This incident has been resolved.