Genius SIS incident

Investigating

Major Resolved View vendor source →

Genius SIS experienced a major incident on April 8, 2024 affecting Enterprise+, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2024, 11:30 AM UTC
Resolved
Apr 08, 2024, 04:04 PM UTC
Duration
4h 33m
Detected by Pingoru
Apr 08, 2024, 11:30 AM UTC

Affected components

Enterprise+

Update timeline

  1. investigating Apr 08, 2024, 01:00 PM UTC

    We are currently investigating an issue with Learner Dashboards. We will post another update shortly.

  2. identified Apr 08, 2024, 01:01 PM UTC

    We have identified the issue affecting Learner Dashboards and are working to resolve it. We will post another update when it is resolved.

  3. resolved Apr 08, 2024, 04:04 PM UTC

    The issue affecting Learner Dashboard access was resolved as of approximately 11:30a EST and no further incidents have been reported.