Genius SIS incident

Investigating - Learner Dashboard Login Error

Major Resolved View vendor source →

Genius SIS experienced a major incident on July 30, 2024 affecting Enterprise+, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 03:44 PM UTC
Resolved
Jul 30, 2024, 04:14 PM UTC
Duration
30m
Detected by Pingoru
Jul 30, 2024, 03:44 PM UTC

Affected components

Enterprise+

Update timeline

  1. investigating Jul 30, 2024, 04:02 PM UTC

    We are currently investigating an issue with learner dashboard. We will post another update shortly.

  2. identified Jul 30, 2024, 04:10 PM UTC

    We have identified the issue affecting Learner Dashboard Login Errors and are working to resolve it. We will post another update when it is resolved.

  3. resolved Jul 30, 2024, 04:14 PM UTC

    The issue affecting Learner Dashboard Login Error was resolved as of approximately 12:10pm EST and no further incidents have been reported.