Genially incident

Guests cannot enter the geniallys they are invited to

Minor Resolved View vendor source →

Genially experienced a minor incident on February 4, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 07:08 PM UTC
Resolved
Feb 04, 2025, 07:08 PM UTC
Duration
—
Detected by Pingoru
Feb 04, 2025, 07:08 PM UTC

Update timeline

  1. resolved Feb 06, 2025, 09:06 AM UTC

    Users with guests role received a 403 error when tried to enter to genially editor

  2. postmortem Feb 06, 2025, 09:10 AM UTC

    This incident was caused because a bug introduced accidentally with an improvement deployed in our product. The incident was resolved after 6 hours and impacted in all the guests that were trying to access to edit geniallys. The editor was showing an error page “_You don’t have permissons to access this genially”_. Most of the time of this incident was caused because our detection time of the incidence. We introduced a fix to avoid this problem and defined different actions to detect more soon this kind of situations and improve our detection time