Genially incident

AI services are disrupted

Major Resolved View vendor source →

Genially experienced a major incident on February 28, 2025 affecting Editor, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 09:17 AM UTC
Resolved
Feb 28, 2025, 10:35 AM UTC
Duration
1h 18m
Detected by Pingoru
Feb 28, 2025, 09:17 AM UTC

Affected components

Editor

Update timeline

  1. investigating Feb 28, 2025, 09:17 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 28, 2025, 09:24 AM UTC

    We are investigating the issue it may be related with one of our providers

  3. monitoring Feb 28, 2025, 10:24 AM UTC

    The generative AI feats related with translations, content improvements, interactive questions and images are failing because a provider problem. We are in communication with the provider to resolve the issue

  4. resolved Feb 28, 2025, 10:35 AM UTC

    This incident has been resolved.