Genesys Cloud incident

Analytics and Reporting Delays: EMEA (Frankfurt)

Minor Resolved View vendor source →

Genesys Cloud experienced a minor incident on July 8, 2025 affecting EMEA (Frankfurt), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 11:18 AM UTC
Resolved
Jul 08, 2025, 12:10 PM UTC
Duration
51m
Detected by Pingoru
Jul 08, 2025, 11:18 AM UTC

Affected components

EMEA (Frankfurt)

Update timeline

  1. investigating Jul 08, 2025, 11:18 AM UTC

    Users may experience temporary delays for analytics and reporting functions. Mitigation steps are being implemented at this time. Next update top of the hour.

  2. investigating Jul 08, 2025, 11:24 AM UTC

    Mitigation steps have been applied. Recovery is in progress.

  3. investigating Jul 08, 2025, 11:33 AM UTC

    Errors returned, additional mitigation steps are being applied. Next update top of the hour.

  4. investigating Jul 08, 2025, 11:43 AM UTC

    Latest mitigation steps have proven successful. Monitoring recovery. Next update top of the hour.

  5. monitoring Jul 08, 2025, 11:59 AM UTC

    Teams will continue to monitor to ensure stability. Health checks are normal.

  6. resolved Jul 08, 2025, 12:10 PM UTC

    This incident has been resolved.