Genesys Cloud experienced a minor incident on July 8, 2025 affecting EMEA (Zurich), lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
EMEA (Zurich)
Update timeline
- identified Jul 08, 2025, 03:13 PM UTC
Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.
- identified Jul 08, 2025, 04:02 PM UTC
The platform provider continues to work toward resolution. Some services are seeing improvement but users may still experience issues with work items. Next update 12:45 Eastern or sooner as information becomes available.
- resolved Jul 08, 2025, 04:15 PM UTC
The platform provider has resolved this issue.