Genesys Cloud incident

Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)

Minor Resolved View vendor source →

Genesys Cloud experienced a minor incident on July 23, 2025 affecting EMEA (Dublin) and EMEA (Frankfurt), lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 02:22 PM UTC
Resolved
Jul 23, 2025, 02:59 PM UTC
Duration
36m
Detected by Pingoru
Jul 23, 2025, 02:22 PM UTC

Affected components

EMEA (Dublin)EMEA (Frankfurt)

Update timeline

  1. monitoring Jul 23, 2025, 02:22 PM UTC

    Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.

  2. monitoring Jul 23, 2025, 02:42 PM UTC

    Error rates have returned to normal. We continue to monitor for stability as issue was intermittent. Next update 11:00 Eastern

  3. resolved Jul 23, 2025, 02:59 PM UTC

    This incident has been resolved.