Genesys Cloud incident

Elevated Error Rates APAC (Sydney)

Major Resolved View vendor source →
Started
Mar 12, 2026, 02:59 AM UTC
Resolved
Mar 12, 2026, 03:26 AM UTC
Duration
26m
Detected by Pingoru
Mar 12, 2026, 02:59 AM UTC

Affected components

Asia Pacific (Sydney)

Update timeline

  1. investigating Mar 12, 2026, 02:59 AM UTC

    Genesys teams are investigating an issue with the platform provider that is impacting copilot functionality, auto-summaries not being generated, and wrap-ups not being generated.

  2. monitoring Mar 12, 2026, 03:17 AM UTC

    The platform provider has implemented mitigation steps and error rates have resolved. Monitoring for stability before resolving.

  3. resolved Mar 12, 2026, 03:26 AM UTC

    This incident has been resolved.

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